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Returns Policy

Customer satisfaction is very important to us. For this reason, we will happily exchange goods or issue a refund to the original credit card used to purchase, or other method of payment originally used, of any unopened merchandise bought on and returned within 28 days of the date of purchase.

You have 14 days from delivery, to notify us of your intention to return the goods for an exchange or refund. All items must be accompanied by a copy of the original receipt and in unopened, unused and saleable condition, for hygiene reasons.

Please call our Customer Services on +44 2033 724 081 prior to returning goods for authorisation reference and for further information.

Please note: If you choose the Royal Mail delivery service we are unable to track the status of your order and therefore we will not be responsible for lost, damaged or undelivered items. We recommend that you select a Courier delivery or Royal Mail tracked so that we can track your order and provide the best possible customer service.

Returns Address: Ebmac UK Limited, 7 Turnpin Lane Greenwich, London, SE10 9JA, United Kingdom

PLEASE NOTE: A member of our Customer Service Team will respond to your enquiries within 2 working days.